FAQ
GENERAL
1. Where can I purchase a seat to experience it
Seats are ONLY sold online at www.dinnerinthesky.my OR at our Ticketing counter located at 231, Jalan Bukit Bintang.
2. Who can experience Dinner In The Sky Malaysia?
Anyone above the age of 13 with a minimum height of 145cm and a maximum weight of 150kg. If the guest is under the age of 18, the presence and signature of a parent/guardian that is at least 18 years old and above will be required for the indemnity form. Guests must be in good health and free form, but not limited to heart conditions, back problems, neck problems, broken bones, recent surgery and high blood pressure. Pregnant women are also not allowed to experience Dinner in the Sky.
3. What does the Dinner In The Sky Malaysia experience cover?
For the packages, the following include: Admission to Dinner In The Sky Malaysia lounge, a seat on the Dinner In The Sky Malaysia table, a three course meal and free flow of water on the table.
4. Can someone with a disability experience Dinner In The Sky Malaysia?
Experience is possible for wheelchair users and people with mild disabilities BUT please write to us in advance BEFORE purchasing your seat with a detailed explanation on your condition for our safety officer to evaluate and advise accordingly.
5. How many people can sit around the table?
Dinner In The Sky can sit a maximum of 22 people per session.
6. How long does each experience last?
The dining experience in the sky will take one hour. Guests are to register at the Dinner In the Sky Lounge at least 1 hour before the time of the session that they have bought. Failure to reach on time will deem your admission as forfeited with no refunds given.
7. What if I have to use the restroom?
All guests are recommended to use the restroom prior to taking their seats. However if there is an emergency and you need to use the restroom during your flight, the table can be lowered down. We do not recommend this though, as the other guests will have to wait for you before being lifted into the air again.
8. What time and how many dinners are there daily?
For the experience in 231, Jalan Bukit Bintang, we have two sessions of DITS experiences daily- one at 6:30PM and 8:00PM. You may not switch between sessions once you have bought the seat to your preferred session. You will be required.
9. What happens if I am late for my experience?
The table will take off as per schedule and your admission will therefore be considered as forfeited. Please note that no refund will be given. To be fair to other guests, the table will not be lowered once it has been lifted into the air, until the experience ends.
10. Is the experience safe?
Yes it is. All concepts are designed according to German norm DIN 4112. The table is built in Belgium and all drawings, calculations and simulations are tested by TÜV Rhineland, a global provider of technical, safety, and certification services. This obsession for safety is probably one of the reasons why the experience is now operated in more than 40 countries and got the official authorizations from some of the toughest countries in the world. Thousands of Dinner in the Sky experience has taken place since its launch in May 2006.
11. Is there any insurance covering the Dinner In The Sky experience?
We have public liability in place for the event. However, like most outdoor experiences, you will be required to sign an indemnity and waiver form. Failure to sign (and agree to) the indemnity & waiver form will render your admission as forfeited with no refund given.
12. How high does the table go?
The table can go up to a maximum of 45-50 meters. However, the actual height of the table during the experience it is at the organizer’s discretion, based on weather conditions.
13. What happens if I don’t turn up? Can I get a refund?
Kindly note that once a seat purchase has been made, strictly no refund will be given, unless the experience is cancelled by the organizer themselves, for reasons such as natural disasters etc. The table will take off as per schedule.
14. Is the seat transferable?
Seats purchased cannot be transferable to another person. Consideration for transfer will however be given if you can provide evidence of double purchase, illnesses or other related emergencies. A written request to transfer will have to be submitted to the organizer via email: [email protected] at least 48 hours before the affected session. The organizer will evaluate the request and reserves the right to make all final decisions on this.
15. What if my session is cancelled?
The experience will only be cancelled if there are major occurrences such as natural disasters, riots etc. In such cases, a full refund (on the fee of the experience/seat only) will be offered by the organizer.
16. I’m an event organizer, corporation, individual and would like to organize/ customize my own Dinner In The Sky experience. Can I do that?
Yes, write in to us at [email protected]
17. Where exactly in Kuala Lumpur will the Dinner In The Sky experience be located?
Dinner In The Sky experience will be located at 231, Jalan Bukit Bintang, Imbi, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
FOOD
1. Can I change my food menu?
We have a standard 3-course menu with different options for the main course. Unfortunately, we do not allow any changes to it once your booking is confirmed.
2. Is the food being served Halal?
The menu is from Elements Kuala Lumpur, The Official Food Provider, is carefully crafted and selected. All meats ordered from the caterer are strictly sourced and slaughtered in accordance with Islamic principles and their suppliers and producers are legally approved and certified by the Department of Islamic Development Malaysia (JAKIM).
3. Can I bring my own food and/or drinks?
We strictly prohibit outside food or drinks to be brought into the event area. All guests would be subjected to a basic bag check.
WEATHER
1. What happens if it rains BEFORE the experience takes place?
The organizer has the rights to delay the experience/ flight of the table (at the organizers’ discretion but with a maximum delay of 1.5 hours only from the booked flight time) to wait for the rain to stop. If the rain still does not stop during or after this time, the dinner experience will be moved to our indoor lounge. Your menu and serving style remains as it is. Please note that no refund will be given unless you have purchased the weather guarantee package from us.
2. What happens if it rains DURING the experience?
The table will be lowered to the ground and we will wait for the rain to stop. If needed to, our ground staff will usher you with umbrellas into our indoor lounge. If this action is taken, the rest of the dinner experience will take place at indoor lounge. Your menu and serving style remains as it is. Please note that no refund will be given unless you have purchased the weather guarantee package from us.
SPECIAL CELEBRATIONS AND VIP SERVICES
1. Can I buy the experience as a gift for a friend/ family member/ client/ customer?
Yes you can! We sell exclusive ‘open vouchers’ which can be redeemed into actual seats, allowing the gift recipient to choose whatever date and time he/ she wants to go for his sky experience.
3. Can I request for specific songs to be played while we are on air?
YES! From Birthday songs to other special announcements, we can arrange it for you, provided the request is made in advance.
4. Can I custom-make the experience for my friends/ family/ client?
There are many ways that you can customize your experience with us. Write in to: [email protected]
